PRIVACY

ROKAISO, LLC ("ROKAISO") is committed to respecting the privacy of its customer. This Privacy Policy ("Privacy Policy") applies to personal information that is processed by ROKAISO in the course of our business, including on ROKAISO's websites, blogs, and other online or offline offerings. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our websites.

WHAT INFORMATION IS COLLECTED

We ask you for information such as your name, e-mail address, phone number, shipping address, billing address and payment information so we can process your order. If necessary, we might use this information to contact you during the processing of your order. We also use your information to personalize your shopping experience (such as a personal greeting).

Information You Share When You Participate in an Online Survey or Other Research. We may collect information you provide us in connection with participating in an online survey or as a research panel participant. This may include, but is not limited to, information about your lifestyle, shopping habits, interests and hobbies, physical or behavior characteristics, health, or other demographic information, as well as videos, photos, and other user-generated content.

SENDING US CORRESPONDENCE.

When we receive email, letters, or entries to our contests we may collect and store the information you submit. We only use the information you provide to respond to your communication unless you explicitly opt-in to receive our newsletter.

Like most other web sites, ROKAISO uses cookies to allow you to log-in, to keep items in your shopping basket during your visit and to allow you to proceed through the checkout process. As such, we require cookies to be enabled in your web browser.

ANONYMOUS ANALYTICS

ROKAISO uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

HOW DOES ROKAISO USE MY PERSONAL INFORMATION?

We use the information we collect to support our business functions and provide you with the best possible products and services. Examples of ways in which we use your information include:

Provide you with requested information, services or content (including, at our discretion, information about changes to this Privacy Policy, our Terms & Conditions or other policies or terms that affect you and your use of ROKAISO websites and its products);
Process, validate, confirm, verify, deliver, and track your order (including to arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone), and send you related information, coupons, products or samples;
Manage your loyalty and online account and registration;
Communicate with you, either directly or through one of our partners, about, and provide offers regarding, our products, promotions, and services;
Personalize your experiences with us, including to: customize the marketing and products we share with you; remember your preferences and interests; and track and categorize your interests and activities on our website and mobile apps;
Contact you from time to time on behalf of ROKAISO or an external business partner with information that may be of interest to you;
Provide you access to our online and in-store technologies;
Allow you to enroll and participate in our loyalty program and other membership services;
Learn about your shopping and style preferences;
Develop new products or services and to enhance current product and services;
Administer and fulfill our contests and other promotions;
Address problems with and improve our products, services and technologies, as well as develop new products and services;
Deliver a social media experience that allows you to better interface with our company and products;
Respond to your questions or requests and provide customer service;
Keep records of all your transactions and provide you with a more seamless customer experience;
Communicate with other persons using contact information you provided, such as when you designate another person as the percipient of a refer-a-friend message or offer;
Use and disclose your credit, debit or payment card or other financial information only to process payments and prevent fraud;
Prevent, detect and investigate fraud, unauthorized transactions, theft, security breaches, and other liabilities, and managing risk exposure;
Comply with required state and federal law, respond to requests from government authorities and comply with legal process; and
For other purposes as disclosed at the time you provide your personal information or otherwise with your consent.

Additionally, information collected using Cookies and other tracking tools may be used to analyze and improve our website and to provide our customers with a fulfilling shopping experience. For example, we may use web beacons to count visitors to our web pages or to monitor how our users navigate our website, and we may include web beacons in email messages in order to count how many messages we sent were actually opened or acted upon. We may also use web beacons to compile aggregate statistics about our website and our marketing campaigns. We may use IP address for a number of purposes, such as system administration, to report aggregate information to our business partners or to audit the use of our website, and we may associate your IP address with the personal information you provide.

Finally, information collected from other sources, such as third-party companies, enables us to update and correct the information contained in our database and to provide product recommendations and special offers that we think may interest you.

WHO DOES ROKAISO SHARE MY INFORMATION WITH?

ROKAISO may share personal information about you in the following circumstances:

With service providers to support the operation of our business, including: (a) payment processing and authorization, (b) product customization, (c) order fulfillment, (d) shipping, (e) marketing and promotional material distribution, (f) website evaluation, (g) data collection, storage, management, analysis and, where applicable, cleansing, and (i) any other services designed to assist us in maximizing our business potential.
With marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events or for other promotional purposes. These providers may use data about you in order to provide recommendations for products and services that might be of interest to you.
Companies we team up with to offer products, services, contests or promotions to customers. With select outside companies when we believe their products or services may be of interest to you.
Social media platforms and networks such as Facebook, Instagram and Twitter that offer functionalities, plugins, widgets or tools in connection with our website or mobile apps (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your social media followers). For more information about what information is shared or collected, and how it is used, please see the applicable social media company’s privacy policy.
When sharing is required by law or is necessary to enforce our agreements or policies, or whenever we believe disclosure is necessary to protect the rights, property or safety of ROKAISO, or any of our respective affiliates, business partners, customers or others.

CHANGES TO THIS POLICY

The most current version of this Privacy Policy will be available on this page and will supersede all previous versions of this Privacy Policy. We reserve the right, in our sole discretion, to modify this Privacy Policy, in whole or in part, at any time. When we make material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy to our website. Your continued use of ROKAISO websites following any changes confirms your acknowledgement and acceptance of any such changes. If you do not agree or consent to these updates or changes, do not continue to use ROKAISO websites.